A phone call about compensation or a message asking you to confirm your details in order to receive government support could be hiding a fraud attempt. Moldindconbank recommends that you carefully verify such requests and never share confidential information, regardless of who claims to be contacting you.

In the Republic of Moldova, there have previously been reports of phone calls and visits from individuals claiming to help with registration for compensation or the transfer of funds, but whose real intention was to obtain personal and banking information. Such schemes could be used again, including through messages containing links to fake websites.

If you are contacted regarding a compensation, verify the request directly with the institution concerned, using the phone number listed on its official website. Do not click on links or fill in forms received from unknown sources. In the case of a home visit, ask for identification and confirm the person’s identity with the institution they claim to represent before handing over any documents or information.

Do not provide, by phone, message, or through suspicious websites:

SMS codes, including one-time passwords (OTP);
Passwords or login details for banking services;
Full card details, including the CVV/CVC code on the back;
Your card PIN;
Any other confidential information about your accounts.

Have you clicked a link or already shared your details? Get help as soon as possible

If you have clicked a suspicious link, shared personal or banking information, or provided an SMS code, contact us as soon as possible at 022 71 71 71. Tell us what happened so that the necessary steps can be taken to protect your accounts.

If you have disclosed your card details, block your card immediately through the banking app or request that it be blocked by phone. In the event of a fraud attempt, you can also report it to the Police by calling 112.

Do not let fear or embarrassment delay your call to the bank and the Police. It is not too late to ask for help, and quick action can help protect your money.

Talk about these risks with your loved ones as well. A conversation with your parents or grandparents may help them recognize a suspicious request.

Moldindconbank – always there for you!