TAX FREE ā value added tax (VAT) refund service for purchased goods
TAX FREE service
Go shopping
Shop abroad in stores displaying the GLOBAL BLUE logo.
Check the location of the stamp applied by the customs officer, the date of the stamp, the validity period of the stamp, and the specific requirements of the country.
In some European countries, it is now possible to validate the Tax Free form electronically, without applying the customs stamp.
Ask the retailer to issue a Tax Free form in your name based on your travel passport. (The minimum and maximum purchase amounts, as well as the VAT rate, vary depending on the country and product).
To have your Tax Free form validated electronically, you must go to the electronic validation machines at the international airport when leaving the country where you purchased the goods and scan/validate your Tax Free voucher.
When leaving the country where you made your purchases (if flying) or the last EU country, e.g. Romania (if traveling by land), present the purchased goods, Tax Free forms, receipts, and passport to customs for a confirmation stamp on the check.
Attention, please note that you are not allowed to use your purchases until you have presented them to customs!
Attention, please note! The customs stamp must be applied no later than 90 days from the date of purchase.
Recover VAT
To recover VAT paid abroad, please contact the Centru Branch, 38 Armeneasca Street, Chisinau.
Attach your receipts to the Tax Free forms from Austria and Germany.
Please show:
– Ā Tax Free forms validated by the customs officer;
– Ā receipts for goods purchased in Austria and Germany;
– Ā your physical bank card (valid for at least another 3 months);
– Ā your identity document from the national passport system (ID card, permanent residence permit, etc.) certifying your residence in the Republic of Moldova (for residents);
– Ā the passport you traveled with (for residents and non-residents).
After validation by Global Blue, you will receive the VAT amounts to the card account indicated in the refund request within 6-8 weeks.
Countries from which VAT can be refunded:
EU zone, Turkey, Switzerland, Kazakhstan.
In accordance with European Union and other countries’ legislation, citizens of the Republic of Moldova traveling abroad with a Moldovan passport are entitled to a refund of Value Added Tax (VAT) on goods purchased.
Collection of Global Blue checks and shipment to Global Blue for payment: free of charge.
Refund conditions are strictly determined unilaterally by Global Blue.
After validation by Global Blue, VAT amounts will be transferred directly to the card account indicated in the refund request within 6-8 weeks.
Moldindconbank does NOT accept Tax Free cheques bearing a European Union passport number (e.g. Romania).
For questions regarding the payment of Global Blue Tax Free cheques, visit www.globalblue.com (refund tracker) or call the Global Blue Customer Service Centre (tel.: 00 421 232 111 111).
Frequently asked questions:
In accordance with European Union and other countries’ legislation, citizens of the Republic of Moldova traveling abroad with a Moldovan passport are entitled to a refund of Value Added Tax (VAT) on goods purchased.
Countries from which you can receive VAT refunds: EU zone, Turkey, Switzerland, Kazakhstan.
Stores that offer Tax Free Shopping usually display the “Tax Free” logo on their entrance doors. If you have purchased goods abroad, do not hesitate, as Tax Free cheques are only issued and completed on the day of purchase. In small shops, Tax Free cheques are issued at the checkout. In large shopping centers, there are usually offices set up for issuing cheques.