Fraudulent e-mail messages (e-mail scams) are sent under the Bank’s brand and are usually targeted to:

1. lure the message recipients into scam websites, where scammers will try to obtain personal and confidential data (full name, Login (User ID), permanent password, one-time passwords, payment card numbers and their expiration dates, PINs, CVV2/CVC2-codes, client code and other information) under various pretexts. Often such websites contain viruses that infect computers when they are opened;

2. trick the users into opening a malicious file or into clicking a link to upload a malicious file.

Red flags of an email scammer:

1. emails claim to be official messages from the Bank and urge you to take prompt actions or give a prompt answer;

2. the sender’s address and the subject of the message are disguised as mails from the Bank.

If an e-mail message received raises any doubts or concerns, you should contact the Bank’s Contact Center by phone + 373 22 71 71 71

In case you are already the victim of a fraud:

1. immediately contact the Contact Center by calling + 373 22 71 71 71 and block the MICB BUSINESS account whose details were communicated to the fraudsters or on which the fraudulent transactions were made;

2. submit an official fraud report at any branch of the Bank.