Keeping your financial operations
secure is our priority.
Bank never asks for information about your card, such as:
First and last name
on the card
16-digit
card number
3-digit CVV2/CVC2
code on the back of the card
Card expiry
date
PIN code
of the card
OTP code
received by SMS
If you have fallen victim to a fraud attempt:
-
Block your card in the Mobile Banking app
-
Notify the Bank, contact Customer Support 24/24 – 022 71 71 71
-
Call the police at 112
-
Report the fraud
Useful information and tips for safe online transactions:
FAQ:
Not. OTP codes are only for you, for payment authorization or Web Banking registration.
1. Block your card in the Mobile Banking app.
2. Notify the Bank; contact Customer Support 24/24 – 022 71 71 71.
3. Call the police at 112.
4. Report the fraud.
When the bank employees call you, they do not ask for confidential information such as, card numbers, SMS codes, passport data, last transactions, access credentials, PIN code. Most likely, you received a call from a scammer.
– Pay attention to the sender’s e-mail address. Scammers usually use publicly available e-mail domains or buy domains that look like official company domain names to mislead the e-mail recipient.
– Be cautious if the subject, email content or file name encourages you to act immediately: click on a link, click on a button, open a file, and reply to the email immediately. Pay attention to the e-mail address and signature: if they are impersonal, you are probably being scammed.
– Do not follow links or click on suspicious items. Hover over a suspicious link to see where it actually leads.
– Compare the address with the address on the company’s official website.
– Be careful with attachments: open only those you expect from known recipients. Do not enter your confidential data, login details and password on suspicious websites or in any questionnaire form. Do not reply to suspicious e-mails.