{"id":73032,"date":"2026-04-28T09:22:02","date_gmt":"2026-04-28T06:22:02","guid":{"rendered":"https:\/\/micb.md\/intrebari-frecvente\/"},"modified":"2026-06-29T10:07:37","modified_gmt":"2026-06-29T07:07:37","slug":"intrebari-frecvente","status":"publish","type":"page","link":"https:\/\/micb.md\/en\/intrebari-frecvente\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n\t\t\t<section class='hero-services'>\n\t\t\t\t\t\t\t<div class=\"wrap\">\n\t\t\t\t\t<div class=\"breadcrumbs\"><span><span><a href=\"https:\/\/micb.md\/en\/\">Home<\/a><\/span><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"wrap2\">\n\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1352\" height=\"528\" src=\"https:\/\/micb.md\/wp-content\/uploads\/2026\/05\/1352x528_faq.png\" class=\"desk-img\" alt=\"\" srcset=\"https:\/\/micb.md\/wp-content\/uploads\/2026\/05\/1352x528_faq.png 1352w, https:\/\/micb.md\/wp-content\/uploads\/2026\/05\/1352x528_faq-300x117.png 300w, https:\/\/micb.md\/wp-content\/uploads\/2026\/05\/1352x528_faq-1024x400.png 1024w\" sizes=\"auto, (max-width: 1352px) 100vw, 1352px\" \/>\t\t\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h1 style=\"color: #fff;\">\n\t\t\t\t\t\t\t\tQuick answers\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text\" style=\"color: #fff;\">\n\t\t\t\t\t\t\t\t<h4>to the most Frequently Asked Questions<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\n\n\n            <section class='video-slider'>\n        <div class=\"wrap\">\n                            <h3>\n                    Video tutorials                <\/h3>\n                        <div class=\"swiper\">\n                <div class=\"swiper-wrapper\">\n                                        <div class=\"swiper-slide\">\n                        <a class='fancybox img-box' data-fancybox=\"video-gallery\" data-thumb=\"https:\/\/micb.md\/wp-content\/uploads\/2026\/02\/vlcsnap-2026-01-27-16h23m33s822-1-150x150.png\" href=\"https:\/\/www.youtube.com\/watch?v=sWHZ4ZQ-Y7A&#038;list=PLO5yiHG_iixqO4aEL2e7PIRHk-WHuTcH9&#038;index=1\">\n                                                            <img loading=\"lazy\" decoding=\"async\" width=\"1620\" height=\"911\" src=\"https:\/\/micb.md\/wp-content\/uploads\/2026\/02\/vlcsnap-2026-01-27-16h23m33s822-1.png\" class=\"img\" alt=\"\" srcset=\"https:\/\/micb.md\/wp-content\/uploads\/2026\/02\/vlcsnap-2026-01-27-16h23m33s822-1.png 1620w, https:\/\/micb.md\/wp-content\/uploads\/2026\/02\/vlcsnap-2026-01-27-16h23m33s822-1-300x169.png 300w, https:\/\/micb.md\/wp-content\/uploads\/2026\/02\/vlcsnap-2026-01-27-16h23m33s822-1-1024x576.png 1024w\" sizes=\"auto, (max-width: 1620px) 100vw, 1620px\" \/>                                                        <img decoding=\"async\" class=\"icon\" src=\"https:\/\/micb.md\/wp-content\/themes\/micb\/images\/svg-icons\/play-yellow.svg\" alt=\"play-yellow\">\n                        <\/a>\n                                                    <p>\n                                Transfer to an IBAN in MICB Mobile Banking: Your First Transfer                            <\/p>\n                                            <\/div>\n                                        <div class=\"swiper-slide\">\n                        <a class='fancybox img-box' data-fancybox=\"video-gallery\" data-thumb=\"https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/facturi-online-150x150.png\" href=\"https:\/\/www.youtube.com\/watch?v=iT2v7yFG31c&#038;list=PLO5yiHG_iixqO4aEL2e7PIRHk-WHuTcH9&#038;index=6\">\n                                                            <img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/facturi-online.png\" class=\"img\" alt=\"\" srcset=\"https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/facturi-online.png 1920w, https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/facturi-online-300x169.png 300w, https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/facturi-online-1024x576.png 1024w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/>                                                        <img decoding=\"async\" class=\"icon\" src=\"https:\/\/micb.md\/wp-content\/themes\/micb\/images\/svg-icons\/play-yellow.svg\" alt=\"play-yellow\">\n                        <\/a>\n                                                    <p>\n                                Pay Bills Online, Directly from MICB Mobile Banking                            <\/p>\n                                            <\/div>\n                                        <div class=\"swiper-slide\">\n                        <a class='fancybox img-box' data-fancybox=\"video-gallery\" data-thumb=\"https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/wallet-150x150.png\" href=\"https:\/\/www.youtube.com\/watch?v=L745bt2MGTc&#038;list=PLO5yiHG_iixqO4aEL2e7PIRHk-WHuTcH9&#038;index=2\">\n                                                            <img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/wallet.png\" class=\"img\" alt=\"\" srcset=\"https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/wallet.png 1920w, https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/wallet-300x169.png 300w, https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/wallet-1024x576.png 1024w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/>                                                        <img decoding=\"async\" class=\"icon\" src=\"https:\/\/micb.md\/wp-content\/themes\/micb\/images\/svg-icons\/play-yellow.svg\" alt=\"play-yellow\">\n                        <\/a>\n                                                    <p>\n                                Add Your Moldindconbank Card to Apple Pay\/Google Pay                            <\/p>\n                                            <\/div>\n                                        <div class=\"swiper-slide\">\n                        <a class='fancybox img-box' data-fancybox=\"video-gallery\" data-thumb=\"https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/transfer-intre-carduri-150x150.png\" href=\"https:\/\/www.youtube.com\/watch?v=xsI-QCjz0H8&#038;list=PLO5yiHG_iixqO4aEL2e7PIRHk-WHuTcH9&#038;index=5\">\n                                                            <img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/transfer-intre-carduri.png\" class=\"img\" alt=\"\" srcset=\"https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/transfer-intre-carduri.png 1920w, https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/transfer-intre-carduri-300x169.png 300w, https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/transfer-intre-carduri-1024x576.png 1024w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/>                                                        <img decoding=\"async\" class=\"icon\" src=\"https:\/\/micb.md\/wp-content\/themes\/micb\/images\/svg-icons\/play-yellow.svg\" alt=\"play-yellow\">\n                        <\/a>\n                                                    <p>\n                                Transfer Between Your Cards in MICB Mobile Banking                            <\/p>\n                                            <\/div>\n                                        <div class=\"swiper-slide\">\n                        <a class='fancybox img-box' data-fancybox=\"video-gallery\" data-thumb=\"https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/cashback-150x150.png\" href=\"https:\/\/www.youtube.com\/watch?v=q8tH2awC-MY&#038;list=PLO5yiHG_iixqO4aEL2e7PIRHk-WHuTcH9&#038;index=7\">\n                                                            <img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/cashback.png\" class=\"img\" alt=\"\" srcset=\"https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/cashback.png 1920w, https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/cashback-300x169.png 300w, https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/cashback-1024x576.png 1024w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/>                                                        <img decoding=\"async\" class=\"icon\" src=\"https:\/\/micb.md\/wp-content\/themes\/micb\/images\/svg-icons\/play-yellow.svg\" alt=\"play-yellow\">\n                        <\/a>\n                                                    <p>\n                                MICB Mobile Banking Cashback: Get Cashback on Your Purchases                            <\/p>\n                                            <\/div>\n                                        <div class=\"swiper-slide\">\n                        <a class='fancybox img-box' data-fancybox=\"video-gallery\" data-thumb=\"https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/mia-150x150.png\" href=\"https:\/\/www.youtube.com\/watch?v=tltXdnVi-8o&#038;list=PLO5yiHG_iixqO4aEL2e7PIRHk-WHuTcH9&#038;index=8\">\n                                                            <img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/mia.png\" class=\"img\" alt=\"\" srcset=\"https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/mia.png 1920w, https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/mia-300x169.png 300w, https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/mia-1024x576.png 1024w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/>                                                        <img decoding=\"async\" class=\"icon\" src=\"https:\/\/micb.md\/wp-content\/themes\/micb\/images\/svg-icons\/play-yellow.svg\" alt=\"play-yellow\">\n                        <\/a>\n                                                    <p>\n                                MIA in MICB Mobile Banking: Instant Transfers 24\/7                            <\/p>\n                                            <\/div>\n                                        <div class=\"swiper-slide\">\n                        <a class='fancybox img-box' data-fancybox=\"video-gallery\" data-thumb=\"https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/blocare-card-150x150.png\" href=\"https:\/\/www.youtube.com\/watch?v=SUzHfym6P-A&#038;list=PLO5yiHG_iixqO4aEL2e7PIRHk-WHuTcH9&#038;index=3\">\n                                                            <img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/blocare-card.png\" class=\"img\" alt=\"\" srcset=\"https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/blocare-card.png 1920w, https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/blocare-card-300x169.png 300w, https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/blocare-card-1024x576.png 1024w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/>                                                        <img decoding=\"async\" class=\"icon\" src=\"https:\/\/micb.md\/wp-content\/themes\/micb\/images\/svg-icons\/play-yellow.svg\" alt=\"play-yellow\">\n                        <\/a>\n                                                    <p>\n                                Block Your Card in MICB Mobile Banking: Temporarily or Permanently                            <\/p>\n                                            <\/div>\n                                        <div class=\"swiper-slide\">\n                        <a class='fancybox img-box' data-fancybox=\"video-gallery\" data-thumb=\"https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/sca-150x150.png\" href=\"https:\/\/www.youtube.com\/watch?v=42gy3DH2vBo&#038;list=PLO5yiHG_iixqO4aEL2e7PIRHk-WHuTcH9&#038;index=9\">\n                                                            <img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/sca.png\" class=\"img\" alt=\"\" srcset=\"https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/sca.png 1920w, https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/sca-300x169.png 300w, https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/sca-1024x576.png 1024w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/>                                                        <img decoding=\"async\" class=\"icon\" src=\"https:\/\/micb.md\/wp-content\/themes\/micb\/images\/svg-icons\/play-yellow.svg\" alt=\"play-yellow\">\n                        <\/a>\n                                                    <p>\n                                Enable SCA in MICB Mobile Banking: More Secure Logins and Payments                            <\/p>\n                                            <\/div>\n                                        <div class=\"swiper-slide\">\n                        <a class='fancybox img-box' data-fancybox=\"video-gallery\" data-thumb=\"https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/prima-autentificare-150x150.png\" href=\"https:\/\/www.youtube.com\/watch?v=yx9JT4e-8F8&#038;list=PLO5yiHG_iixqO4aEL2e7PIRHk-WHuTcH9&#038;index=4\">\n                                                            <img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/prima-autentificare.png\" class=\"img\" alt=\"\" srcset=\"https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/prima-autentificare.png 1920w, https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/prima-autentificare-300x169.png 300w, https:\/\/micb.md\/wp-content\/uploads\/2026\/03\/prima-autentificare-1024x576.png 1024w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/>                                                        <img decoding=\"async\" class=\"icon\" src=\"https:\/\/micb.md\/wp-content\/themes\/micb\/images\/svg-icons\/play-yellow.svg\" alt=\"play-yellow\">\n                        <\/a>\n                                                    <p>\n                                MICB Mobile Banking: First Login and Password Reset                            <\/p>\n                                            <\/div>\n                                    <\/div>\n\n                <div class=\"swiper-pagination\"><\/div>\n            <\/div>\n                <div class=\"swiper-button-prev\"><\/div>\n                <div class=\"swiper-button-next\"><\/div>\n        <\/section>\n    \n\n\n\n    \n        <section class=\"faq-section\" id=\"faq\">\n\n            <div class=\"wrap\">\n\n                \n                \n                    <div class=\"list\">\n\n                        \n                            <div class=\"accordion\">\n\n                                                                    <button class=\"accordion-header\">\n\n                                        <p>\n                                            First-time login or password reset in MICB Mobile Banking                                        <\/p>\n\n                                        <div class=\"icon\"><\/div>\n\n                                    <\/button>\n                                \n                                \n                                    <div class=\"accordion-collapse\">\n\n                                                                                    <div class=\"text\">\n                                                <p style=\"text-align: justify;\">Are you logging in to the MICB Mobile Banking app for the first time, or have you forgotten your password and want to reset it?<\/p>\n<p style=\"text-align: justify;\">\u00a0Follow these steps:<\/p>\n<ol style=\"text-align: justify;\">\n<li>Install the app from the App Store\/Google Play. Open it and select \u201cSign Up\/Reset Password\u201d.<\/li>\n<li>Enter: your card number, expiration date, date of birth, CVC2\/CVV2 (located on the back of the card), and the CAPTCHA. Tap \u201cContinue\u201d.<\/li>\n<li>Verify your identity with the OTP code you received via text message.<\/li>\n<li>Create your login password*, confirm it, tap \u201cContinue,\u201d and finish.<\/li>\n<\/ol>\n<p style=\"text-align: justify;\">* The password must include uppercase and lowercase letters, numbers, and be between 8 and 20 characters long.<\/p>\n<p style=\"text-align: justify;\">You have successfully completed the process; you can now use the app.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\"><strong>Recommendations:<\/strong><\/p>\n<ul>\n<li style=\"text-align: justify;\">Do not disclose your password or OTP codes; Moldindconbank does not request them over the phone, via email, or on social media.<\/li>\n<li style=\"text-align: justify;\">Only download the official app from the App Store or Google Play.<\/li>\n<li style=\"text-align: justify;\">Avoid saving your password in unsecured notes and using public Wi-Fi networks.<\/li>\n<li style=\"text-align: justify;\">Keep the app and your operating system up to date.<\/li>\n<\/ul>\n                                            <\/div>\n                                        \n                                        \n                                            <div class=\"faq-video-wrap\">\n\n                                                \n                                                                                                        <a\n                                                        class=\"fancybox faq-video\"\n                                                        data-fancybox=\"faq-video-yx9JT4e-8F8\"\n                                                        href=\"https:\/\/www.youtube.com\/watch?v=yx9JT4e-8F8&#038;list=PLO5yiHG_iixqO4aEL2e7PIRHk-WHuTcH9&#038;index=4\"\n                                                    >\n\n                                                                                                                    <img decoding=\"async\"\n                                                                src=\"https:\/\/i.ytimg.com\/vi\/yx9JT4e-8F8\/hqdefault.jpg\"\n                                                                class=\"img\"\n                                                                alt=\"YouTube thumbnail\"\n                                                            >\n                                                        \n                                                        <img decoding=\"async\"\n                                                            class=\"icon\"\n                                                            src=\"https:\/\/micb.md\/wp-content\/themes\/micb\/images\/svg-icons\/play-yellow.svg\"\n                                                            alt=\"play\"\n                                                        >\n\n                                                    <\/a>\n\n                                                \n                                            <\/div>\n\n                                        \n                                    <\/div>\n\n                                \n                            <\/div>\n\n                        \n                            <div class=\"accordion\">\n\n                                                                    <button class=\"accordion-header\">\n\n                                        <p>\n                                            Setting up SCA in MICB Mobile Banking                                        <\/p>\n\n                                        <div class=\"icon\"><\/div>\n\n                                    <\/button>\n                                \n                                \n                                    <div class=\"accordion-collapse\">\n\n                                                                                    <div class=\"text\">\n                                                <p style=\"text-align: justify;\">Want to know that your money is safe? To protect your transactions, we\u2019ll help you set up Strong Customer Authentication (SCA), a 5-digit code created by the customer that will be used to confirm transactions.<\/p>\n<ol style=\"text-align: justify;\">\n<li>Go to the MICB Mobile Banking main menu and select \u201cSettings\u201d.<\/li>\n<li>In the Security section, select \u201cAccount Security (SCA)\u201d.<\/li>\n<li>Tap \u201cActivate,\u201d enter the OTP password you received, then tap \u201cConfirm\u201d to register the device.<\/li>\n<li>Set and confirm your authentication code; optionally, you can enable fingerprint or Face ID.<\/li>\n<\/ol>\n<p style=\"text-align: justify;\">SCA activation has been successfully completed. Strong Customer Authentication (SCA) can only be used on a single registered and trusted device.<\/p>\n<p style=\"text-align: justify;\"><strong>\u00a0<\/strong><\/p>\n<p style=\"text-align: justify;\"><strong>Recommendations:<\/strong><\/p>\n<ul style=\"text-align: justify;\">\n<li>If you don\u2019t receive the OTP:<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">\u00a0&#8211; Check your signal, Airplane Mode\/\u201cDo Not Disturb\u201d settings, and make sure there\u2019s enough space for the SMS; request that it be resent; restart your phone; there may be delays when roaming; confirm that the number matches the one registered with the bank.<\/p>\n<p style=\"text-align: justify;\">&#8211; Check the \u201cSpam\u201d folder in the SIM card\u2019s \u201cMessages\u201d app (if you can\u2019t find this folder), type \u201cmicb.md\u201d in the search bar; if the messages are being sent to spam, the text \u201cDelete from spam\u201d will appear.<\/p>\n<ul>\n<li style=\"text-align: justify;\">Error registering the device: Check your internet connection; set the date and time to \u201cAutomatic\u201d; rooted or jailbroken devices may be blocked.<\/li>\n<li style=\"text-align: justify;\">\u201cLimit exceeded\u201d\/\u201cDevice already registered\u201d: SCA is allowed on only one device; deactivate it on the old device or contact 24\/7 Support at +373 22 71 71 71.<\/li>\n<li style=\"text-align: justify;\">Forgot your code: Use \u201cReset\u201d on the login screen and restart the process (OTP + set new code).<\/li>\n<\/ul>\n                                            <\/div>\n                                        \n                                        \n                                            <div class=\"faq-video-wrap\">\n\n                                                \n                                                                                                        <a\n                                                        class=\"fancybox faq-video\"\n                                                        data-fancybox=\"faq-video-42gy3DH2vBo\"\n                                                        href=\"https:\/\/www.youtube.com\/watch?v=42gy3DH2vBo&#038;list=PLO5yiHG_iixqO4aEL2e7PIRHk-WHuTcH9&#038;index=9\"\n                                                    >\n\n                                                                                                                    <img decoding=\"async\"\n                                                                src=\"https:\/\/i.ytimg.com\/vi\/42gy3DH2vBo\/hqdefault.jpg\"\n                                                                class=\"img\"\n                                                                alt=\"YouTube thumbnail\"\n                                                            >\n                                                        \n                                                        <img decoding=\"async\"\n                                                            class=\"icon\"\n                                                            src=\"https:\/\/micb.md\/wp-content\/themes\/micb\/images\/svg-icons\/play-yellow.svg\"\n                                                            alt=\"play\"\n                                                        >\n\n                                                    <\/a>\n\n                                                \n                                            <\/div>\n\n                                        \n                                    <\/div>\n\n                                \n                            <\/div>\n\n                        \n                            <div class=\"accordion\">\n\n                                                                    <button class=\"accordion-header\">\n\n                                        <p>\n                                            How do you temporarily or permanently block your card in MICB Mobile Banking?                                        <\/p>\n\n                                        <div class=\"icon\"><\/div>\n\n                                    <\/button>\n                                \n                                \n                                    <div class=\"accordion-collapse\">\n\n                                                                                    <div class=\"text\">\n                                                <ol>\n<li>Open the MICB Mobile Banking app, select the desired card from the home screen, and then choose \u201cBlock Card\u201d from the Services section.<\/li>\n<li>Select \u201cReason for Blocking\u201d and the type:<\/li>\n<\/ol>\n<ul>\n<li>Permanent block: The card is permanently blocked and cannot be unblocked.<\/li>\n<li>Temporary block: Payments are stopped immediately; you can unblock the card at any time from the app.<\/li>\n<\/ul>\n<ol>\n<li>Unblocking:<\/li>\n<\/ol>\n<ul>\n<li>For a temporary block: select \u201cUnblock Card\u201d &gt; add a comment &gt; confirm by entering your SCA code.<\/li>\n<li>If the block is permanent: request a new card from \u201cGet Your Card\u201d (home screen)\u2014a virtual card will be issued. The digital card is a plastic-free payment card issued separately from your existing account and available exclusively through the MICB Mobile Banking app.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Temporary blocking provides a reversible \u201cpause\u201d when you suspect a risk, while permanent blocking applies when the card is lost or stolen.<\/p>\n<p>If you wish to continue using your existing account and have your permanently blocked card reissued through the app, you must visit any branch of the Bank\u2014including on Saturdays and Sundays at:<\/p>\n<ol>\n<li>in person, by presenting your ID card;<\/li>\n<li>through an authorized representative, based on a notarized power of attorney.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p>For more details on fees, click the\u00a0<a href=\"https:\/\/micb.md\/tarife-si-conditii-general-bancare-persoane-fizice\/?_gl=1*1sld40x*_up*MQ..*_ga*NjM1ODQwMzIxLjE3MzU1NDE3NDE.*_ga_JZJVQ54H1L*MTczNTU1ODYxOS4yLjAuMTczNTU1ODYxOS4wLjAuMA\">link<\/a>.<\/p>\n                                            <\/div>\n                                        \n                                        \n                                            <div class=\"faq-video-wrap\">\n\n                                                \n                                                                                                        <a\n                                                        class=\"fancybox faq-video\"\n                                                        data-fancybox=\"faq-video-SUzHfym6P-A\"\n                                                        href=\"https:\/\/www.youtube.com\/watch?v=SUzHfym6P-A&#038;list=PLO5yiHG_iixqO4aEL2e7PIRHk-WHuTcH9&#038;index=3\"\n                                                    >\n\n                                                                                                                    <img decoding=\"async\"\n                                                                src=\"https:\/\/i.ytimg.com\/vi\/SUzHfym6P-A\/hqdefault.jpg\"\n                                                                class=\"img\"\n                                                                alt=\"YouTube thumbnail\"\n                                                            >\n                                                        \n                                                        <img decoding=\"async\"\n                                                            class=\"icon\"\n                                                            src=\"https:\/\/micb.md\/wp-content\/themes\/micb\/images\/svg-icons\/play-yellow.svg\"\n                                                            alt=\"play\"\n                                                        >\n\n                                                    <\/a>\n\n                                                \n                                            <\/div>\n\n                                        \n                                    <\/div>\n\n                                \n                            <\/div>\n\n                        \n                            <div class=\"accordion\">\n\n                                                                    <button class=\"accordion-header\">\n\n                                        <p>\n                                            Enabling MIA instant transfers in MICB Mobile Banking                                        <\/p>\n\n                                        <div class=\"icon\"><\/div>\n\n                                    <\/button>\n                                \n                                \n                                    <div class=\"accordion-collapse\">\n\n                                                                                    <div class=\"text\">\n                                                <p style=\"text-align: justify;\">If you have an active card and wish to receive transfers via the MIA service, this service can only be used with an active card denominated in Moldovan lei (MDL). To link your card, please follow the steps below:<\/p>\n<ol style=\"text-align: justify;\">\n<li>Log in to MICB Mobile Banking, go to \u201cSettings\u201d in the main menu, and select \u201cMIA Settings\u201d.<\/li>\n<li>Select \u201cReceive Money with MIA,\u201d accept the Terms and Conditions by tapping the icon, then tap \u201cActivate\u201d.<\/li>\n<li>Select the account you want to enroll in MIA, accept the Terms and Conditions, then complete the process by tapping \u201cActivate\u201d.<\/li>\n<\/ol>\n<p style=\"text-align: justify;\">MIA has been successfully activated. To initiate a transfer, go to \u201cPayments and Transfers\u201d in the main menu and follow the on-screen instructions.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\"><strong>Recommendations:<\/strong><br \/>\n\u2022 Carefully verify the recipient and the amount; instant transfers generally cannot be canceled.<br \/>\n\u2022 Do not disclose codes or OTPs, and do not authorize payments at the request of strangers.<br \/>\n\u2022 Use the official app and keep your system and phone up to date.<br \/>\n\u2022 If you notice any unusual transactions: temporarily block your account or card, change your password or PIN, and contact 24\/7 Support immediately.<\/p>\n                                            <\/div>\n                                        \n                                        \n                                            <div class=\"faq-video-wrap\">\n\n                                                \n                                                                                                        <a\n                                                        class=\"fancybox faq-video\"\n                                                        data-fancybox=\"faq-video-tltXdnVi-8o\"\n                                                        href=\"https:\/\/www.youtube.com\/watch?v=tltXdnVi-8o&#038;list=PLO5yiHG_iixqO4aEL2e7PIRHk-WHuTcH9&#038;index=8\"\n                                                    >\n\n                                                                                                                    <img decoding=\"async\"\n                                                                src=\"https:\/\/i.ytimg.com\/vi\/tltXdnVi-8o\/hqdefault.jpg\"\n                                                                class=\"img\"\n                                                                alt=\"YouTube thumbnail\"\n                                                            >\n                                                        \n                                                        <img decoding=\"async\"\n                                                            class=\"icon\"\n                                                            src=\"https:\/\/micb.md\/wp-content\/themes\/micb\/images\/svg-icons\/play-yellow.svg\"\n                                                            alt=\"play\"\n                                                        >\n\n                                                    <\/a>\n\n                                                \n                                            <\/div>\n\n                                        \n                                    <\/div>\n\n                                \n                            <\/div>\n\n                        \n                            <div class=\"accordion\">\n\n                                                                    <button class=\"accordion-header\">\n\n                                        <p>\n                                            Activate and use Cashback in MICB Mobile Banking                                        <\/p>\n\n                                        <div class=\"icon\"><\/div>\n\n                                    <\/button>\n                                \n                                \n                                    <div class=\"accordion-collapse\">\n\n                                                                                    <div class=\"text\">\n                                                <ol>\n<li style=\"text-align: justify;\">Open the MICB Mobile Banking app and log in with your access code or Face ID.<\/li>\n<li style=\"text-align: justify;\">Select your card, go to the \u201cServices\u201d section, then select and activate the Cashback program.<\/li>\n<li style=\"text-align: justify;\">View the categories of eligible merchants, accept the program\u2019s Terms and Conditions, and you\u2019ve activated the program.<\/li>\n<\/ol>\n<p style=\"text-align: justify;\">Pay at eligible merchants (including via Apple\/Google Pay). View the amount accumulated from payments, confirm the withdrawal, and the money will be transferred to the card registered in the loyalty program.<\/p>\n<p style=\"text-align: justify;\">\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\"><strong>Recommendations:<\/strong><br \/>\n\u2022 Update the app to the latest version to see all available merchants and offers.<br \/>\n\u2022 Turn on notifications to receive alerts about your accumulated balances and withdrawals.<br \/>\n\u2022 The list of merchants and eligibility requirements may vary; check the details in the app periodically.<br \/>\n\u2022 If you have multiple cards, make sure you\u2019ve activated the program on all the cards you use for payments.<\/p>\n                                            <\/div>\n                                        \n                                        \n                                            <div class=\"faq-video-wrap\">\n\n                                                \n                                                                                                        <a\n                                                        class=\"fancybox faq-video\"\n                                                        data-fancybox=\"faq-video-q8tH2awC-MY\"\n                                                        href=\"https:\/\/www.youtube.com\/watch?v=q8tH2awC-MY&#038;list=PLO5yiHG_iixqO4aEL2e7PIRHk-WHuTcH9&#038;index=7\"\n                                                    >\n\n                                                                                                                    <img decoding=\"async\"\n                                                                src=\"https:\/\/i.ytimg.com\/vi\/q8tH2awC-MY\/hqdefault.jpg\"\n                                                                class=\"img\"\n                                                                alt=\"YouTube thumbnail\"\n                                                            >\n                                                        \n                                                        <img decoding=\"async\"\n                                                            class=\"icon\"\n                                                            src=\"https:\/\/micb.md\/wp-content\/themes\/micb\/images\/svg-icons\/play-yellow.svg\"\n                                                            alt=\"play\"\n                                                        >\n\n                                                    <\/a>\n\n                                                \n                                            <\/div>\n\n                                        \n                                    <\/div>\n\n                                \n                            <\/div>\n\n                        \n                            <div class=\"accordion\">\n\n                                                                    <button class=\"accordion-header\">\n\n                                        <p>\n                                            How do you transfer money to a card between your own accounts in MICB Mobile Banking?                                        <\/p>\n\n                                        <div class=\"icon\"><\/div>\n\n                                    <\/button>\n                                \n                                \n                                    <div class=\"accordion-collapse\">\n\n                                                                                    <div class=\"text\">\n                                                <ol>\n<li>Open MICB Mobile Banking and log in with your access code or Face ID.<\/li>\n<li>Under \u201cPayments and Transfers,\u201d select \u201cCard Transfer\u201d.<\/li>\n<li>Select the source card from your list of cards.<\/li>\n<li>Select the destination card, enter the desired amount, tap \u201cTransfer,\u201d and confirm the transfer.<br \/>\nOptional: You can save the transfer as a template or schedule it for future transactions.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p><strong>Recommendations:<\/strong><br \/>\n\u2022 Carefully check the source card, destination card, and amount before confirming.<br \/>\n\u2022 If you\u2019re transferring between cards in different currencies, the conversion will be based on the bank\u2019s exchange rate at the time of processing.<br \/>\n\u2022 Limits and any fees apply according to <a href=\"https:\/\/micb.md\/tarife-si-conditii-general-bancare-persoane-fizice\/\">the fee schedule<\/a>; you can view them on the website.<\/p>\n                                            <\/div>\n                                        \n                                        \n                                            <div class=\"faq-video-wrap\">\n\n                                                \n                                                                                                        <a\n                                                        class=\"fancybox faq-video\"\n                                                        data-fancybox=\"faq-video-xsI-QCjz0H8\"\n                                                        href=\"https:\/\/www.youtube.com\/watch?v=xsI-QCjz0H8&#038;list=PLO5yiHG_iixqO4aEL2e7PIRHk-WHuTcH9&#038;index=5\"\n                                                    >\n\n                                                                                                                    <img decoding=\"async\"\n                                                                src=\"https:\/\/i.ytimg.com\/vi\/xsI-QCjz0H8\/hqdefault.jpg\"\n                                                                class=\"img\"\n                                                                alt=\"YouTube thumbnail\"\n                                                            >\n                                                        \n                                                        <img decoding=\"async\"\n                                                            class=\"icon\"\n                                                            src=\"https:\/\/micb.md\/wp-content\/themes\/micb\/images\/svg-icons\/play-yellow.svg\"\n                                                            alt=\"play\"\n                                                        >\n\n                                                    <\/a>\n\n                                                \n                                            <\/div>\n\n                                        \n                                    <\/div>\n\n                                \n                            <\/div>\n\n                        \n                            <div class=\"accordion\">\n\n                                                                    <button class=\"accordion-header\">\n\n                                        <p>\n                                            Make payments conveniently from your phone: add your Moldindconbank card to your digital wallet                                        <\/p>\n\n                                        <div class=\"icon\"><\/div>\n\n                                    <\/button>\n                                \n                                \n                                    <div class=\"accordion-collapse\">\n\n                                                                                    <div class=\"text\">\n                                                <p style=\"text-align: justify;\">The process for adding the card to your digital wallet varies depending on your device\u2019s operating system. To add a card to Apple Pay (iOS), go to your phone\u2019s settings, then open the Wallet and Apple Pay section; for Google Pay (Android), download the app from the Play Store.<\/p>\n<p style=\"text-align: justify;\">Please note that for Android devices, there are apps that offer digital wallet services for a fee or on a subscription basis.<\/p>\n<p style=\"text-align: justify;\">We recommend that you carefully read the app\u2019s terms and conditions of use before adding your card.<\/p>\n<ol style=\"text-align: justify;\">\n<li>Open Apple Wallet or Google Wallet and tap \u201cAdd Card\u201d (+).<\/li>\n<li>Verify your card details and accept the terms; on Android, make sure NFC is enabled and Google Pay is set as the default payment method.<\/li>\n<li>Confirm the card: choose verification via SMS\/OTP or by calling the 24\/7 Support Service.<\/li>\n<\/ol>\n<p style=\"text-align: justify;\">Done: the card appears in Wallet. Set it as the default and test a contactless or online payment. If it doesn\u2019t work, update the apps and restart your phone.<\/p>\n<p style=\"text-align: justify;\">\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\"><strong>Recommendations:<\/strong><br \/>\n\u2022 Make sure you have an internet connection, the latest versions of the Wallet and Moldindconbank apps, and that your screen is secured (Face ID\/Touch ID\/password).<br \/>\n\u2022 On Android, make sure NFC is enabled and Contactless Payments is set as the default; on iPhone, go to Settings &gt; Wallet &amp; Apple Pay (default card).<br \/>\n\u2022 Your device must be compatible and not rooted or jailbroken; your region and OS version must support Apple Pay or Google Pay.<br \/>\n\u2022 If it doesn\u2019t work, restart your phone and repeat the steps. For assistance, contact 24\/7 Support.<\/p>\n                                            <\/div>\n                                        \n                                        \n                                            <div class=\"faq-video-wrap\">\n\n                                                \n                                                                                                        <a\n                                                        class=\"fancybox faq-video\"\n                                                        data-fancybox=\"faq-video-L745bt2MGTc\"\n                                                        href=\"https:\/\/www.youtube.com\/watch?v=L745bt2MGTc&#038;list=PLO5yiHG_iixqO4aEL2e7PIRHk-WHuTcH9&#038;index=2\"\n                                                    >\n\n                                                                                                                    <img decoding=\"async\"\n                                                                src=\"https:\/\/i.ytimg.com\/vi\/L745bt2MGTc\/hqdefault.jpg\"\n                                                                class=\"img\"\n                                                                alt=\"YouTube thumbnail\"\n                                                            >\n                                                        \n                                                        <img decoding=\"async\"\n                                                            class=\"icon\"\n                                                            src=\"https:\/\/micb.md\/wp-content\/themes\/micb\/images\/svg-icons\/play-yellow.svg\"\n                                                            alt=\"play\"\n                                                        >\n\n                                                    <\/a>\n\n                                                \n                                            <\/div>\n\n                                        \n                                    <\/div>\n\n                                \n                            <\/div>\n\n                        \n                            <div class=\"accordion\">\n\n                                                                    <button class=\"accordion-header\">\n\n                                        <p>\n                                            Pay your bills online easily with MICB Mobile Banking                                        <\/p>\n\n                                        <div class=\"icon\"><\/div>\n\n                                    <\/button>\n                                \n                                \n                                    <div class=\"accordion-collapse\">\n\n                                                                                    <div class=\"text\">\n                                                <p style=\"text-align: justify;\">Not sure how to pay your bills online? Here\u2019s how you can do it easily with MICB Mobile Banking:<\/p>\n<ol style=\"text-align: justify;\">\n<li>Go to \u201cPayments\u201d in the main menu.<\/li>\n<li>Select the provider, fill in the required fields, choose the payment account, and tap \u201cContinue\u201d.<\/li>\n<li>Review the payment details, confirm the transaction, complete the authorization, and your bill is paid!<\/li>\n<\/ol>\n<p style=\"text-align: justify;\">Optional: You can save the payment as a template or schedule it for future transactions.<\/p>\n<p style=\"text-align: justify;\">\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\"><strong>Recommendations:<\/strong><br \/>\n\u2022 Have the necessary information ready (e.g., customer ID\/contract number) and verify the amount and payment account before confirming.<br \/>\n\u2022 Some payments may have fees or processing deadlines; check the details displayed in the app.<br \/>\n\u2022 You can track the payment status and history in \u201cPayments\u201d or on your account statement.<\/p>\n                                            <\/div>\n                                        \n                                        \n                                            <div class=\"faq-video-wrap\">\n\n                                                \n                                                                                                        <a\n                                                        class=\"fancybox faq-video\"\n                                                        data-fancybox=\"faq-video-iT2v7yFG31c\"\n                                                        href=\"https:\/\/www.youtube.com\/watch?v=iT2v7yFG31c&#038;list=PLO5yiHG_iixqO4aEL2e7PIRHk-WHuTcH9&#038;index=6\"\n                                                    >\n\n                                                                                                                    <img decoding=\"async\"\n                                                                src=\"https:\/\/i.ytimg.com\/vi\/iT2v7yFG31c\/hqdefault.jpg\"\n                                                                class=\"img\"\n                                                                alt=\"YouTube thumbnail\"\n                                                            >\n                                                        \n                                                        <img decoding=\"async\"\n                                                            class=\"icon\"\n                                                            src=\"https:\/\/micb.md\/wp-content\/themes\/micb\/images\/svg-icons\/play-yellow.svg\"\n                                                            alt=\"play\"\n                                                        >\n\n                                                    <\/a>\n\n                                                \n                                            <\/div>\n\n                                        \n                                    <\/div>\n\n                                \n                            <\/div>\n\n                        \n                            <div class=\"accordion\">\n\n                                                                    <button class=\"accordion-header\">\n\n                                        <p>\n                                            IBAN Transfer in MICB Mobile Banking                                        <\/p>\n\n                                        <div class=\"icon\"><\/div>\n\n                                    <\/button>\n                                \n                                \n                                    <div class=\"accordion-collapse\">\n\n                                                                                    <div class=\"text\">\n                                                <p style=\"text-align: justify;\">Is this your first time making an IBAN transfer and you\u2019re not sure how? Before you begin, make sure you have the recipient\u2019s information:<br \/>\n\u2022 First and last name (individual) or full name (business)<br \/>\n\u2022 Tax ID<br \/>\n\u2022 IBAN<\/p>\n<ol style=\"text-align: justify;\">\n<li>From the MICB Mobile Banking main menu, go to \u201cPayments and Transfers\u201d (or tap \u201cPayments\u201d in the bottom menu), then select \u201cTransfer to IBAN\u201d.<\/li>\n<li>Enter the IBAN in the designated field. The system will verify it and display the identified IBAN. Tap \u201cContinue\u201d.<\/li>\n<li>If the recipient is an individual: enter the tax ID, first name, and last name. Select the recipient\u2019s status and tap \u201cContinue\u201d.<\/li>\n<li>If the recipient is a legal entity: enter the tax ID and the company\u2019s full name. Select the tax status and click \u201cContinue\u201d.<\/li>\n<li>Select the source account, enter the amount, choose the purpose of the transfer from the predefined list, and fill in the transfer details. Click \u201cTransfer\u201d and authorize the transaction with SCA.<\/li>\n<\/ol>\n<p style=\"text-align: justify;\">Dear Customer, transfers to IBANs are not processed in real time; depending on the urgency, please make the transfer on business days by 4:00 PM.<\/p>\n<p style=\"text-align: justify;\">\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\"><strong>Recommendations:<\/strong><br \/>\n\u2022 Carefully check the IBAN (no spaces), tax ID, and amount before authorizing the transfer.<br \/>\n\u2022 For accounts in different currencies, the bank\u2019s exchange rate applies; limits and fees may apply according to the fee schedule.<br \/>\n\u2022 If an error occurs, check your balance, transaction limits, internet connection, and whether the app is up to date. For assistance, contact our 24\/7 Support Service.<\/p>\n                                            <\/div>\n                                        \n                                        \n                                            <div class=\"faq-video-wrap\">\n\n                                                \n                                                                                                        <a\n                                                        class=\"fancybox faq-video\"\n                                                        data-fancybox=\"faq-video-sWHZ4ZQ-Y7A\"\n                                                        href=\"https:\/\/www.youtube.com\/watch?v=sWHZ4ZQ-Y7A&#038;list=PLO5yiHG_iixqO4aEL2e7PIRHk-WHuTcH9&#038;index=1\"\n                                                    >\n\n                                                                                                                    <img decoding=\"async\"\n                                                                src=\"https:\/\/i.ytimg.com\/vi\/sWHZ4ZQ-Y7A\/hqdefault.jpg\"\n                                                                class=\"img\"\n                                                                alt=\"YouTube thumbnail\"\n                                                            >\n                                                        \n                                                        <img decoding=\"async\"\n                                                            class=\"icon\"\n                                                            src=\"https:\/\/micb.md\/wp-content\/themes\/micb\/images\/svg-icons\/play-yellow.svg\"\n                                                            alt=\"play\"\n                                                        >\n\n                                                    <\/a>\n\n                                                \n                                            <\/div>\n\n                                        \n                                    <\/div>\n\n                                \n                            <\/div>\n\n                        \n                            <div class=\"accordion\">\n\n                                                                    <button class=\"accordion-header\">\n\n                                        <p>\n                                            Updating your information in the MICB Mobile Banking App                                        <\/p>\n\n                                        <div class=\"icon\"><\/div>\n\n                                    <\/button>\n                                \n                                \n                                    <div class=\"accordion-collapse\">\n\n                                                                                    <div class=\"text\">\n                                                <p style=\"text-align: justify;\">To update your information in the MICB Mobile Banking app, we recommend that you follow the steps below:<\/p>\n<ul style=\"text-align: justify;\">\n<li>Open the app and go to the \u201cProfile\u201d section in the main menu;<\/li>\n<li>Select the \u201cUpdate Information\u201d option;<\/li>\n<li>Accept the terms and conditions by checking the appropriate boxes;<\/li>\n<li>Review and confirm the displayed information;<\/li>\n<li>Answer the questions in the questionnaire;<\/li>\n<li>Validate the information by entering your SCA code.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\">\u00a0The Bank will process the updated data and send a notification via the mobile app to confirm that the update process is complete.<\/p>\n<p style=\"text-align: justify;\">If any discrepancies are identified during the data verification process, the update process will be halted, and you will be asked to continue updating your data at any Bank branch.<\/p>\n<p style=\"text-align: justify;\">\u00a0* Please note that the phone number registered with the Bank can be updated in the event of loss, blocking, or change by the customer only at the Bank\u2019s branches, using the following methods:<\/p>\n<ul>\n<li style=\"text-align: justify;\">in person, upon presentation of an ID;<\/li>\n<li style=\"text-align: justify;\">through an authorized representative, based on a notarized power of attorney.<\/li>\n<\/ul>\n                                            <\/div>\n                                        \n                                        \n                                    <\/div>\n\n                                \n                            <\/div>\n\n                        \n                    <\/div>\n\n                \n            <\/div>\n\n        <\/section>\n\n    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